Refund Policy

1. Definitions

• Campaign balance: prepaid platform balance used to fund campaigns (posts, comments, upvotes, downvotes).
• Subscription: a recurring plan payment that unlocks tools and, on some plans, monthly included campaign credits.
• Automod removal: content removed automatically by Reddit's automated filters, with no human moderator action.
• Moderator removal: content removed by a subreddit moderator or mod team after it was live.
• Sitewide filtering: platform-wide Reddit enforcement or filtering that removes content across many accounts at once.

A purchase refund means money returned through the payment process. A campaign-balance return means prepaid credit becomes available again inside ReddBounty. They are different outcomes. Reserved balance is assigned to an active Campaign and is not necessarily available for another Campaign. A Task is the individual unit of work under review. These distinctions apply throughout this policy so that an internal adjustment is not mistaken for a cash refund.

2. All Sales Are Final

ReddBounty operates on a no-refund basis. Campaign balance purchases, subscription payments, add-ons, and one-time programs are non-refundable once the payment is processed. This includes unused campaign balance and unused portions of a billing period. Please review your plan and balance pack before purchasing.

Before confirming payment, check the selected plan, billing interval, balance purchase and total displayed at checkout. Buying more balance than you later need, changing your offer or deciding not to use a feature does not make a completed purchase refundable. The rule applies subject to the billing-error and mandatory consumer-rights exceptions below. It does not mean that a disputed charge can be ignored without investigation.

3. Campaign Balance

• Campaign balance is prepaid platform credits, not money, and cannot be converted back to cash.
• Campaign balance is non-refundable, whether spent, held against an active campaign, or sitting unused.
• Unused campaign balance never expires while your account is in good standing, so it stays available for future campaigns.
• Campaign balance cannot be transferred or sold to another user.

Your account shows available and committed balance so you can distinguish future purchasing capacity from money allocated to existing work. An internal balance return does not cancel the original top-up or create a right to withdraw its value. You can use eligible returned balance for another Campaign while the account remains in good standing. Do not describe a balance adjustment to your bank as a refund to a payment card.

4. Subscriptions

• You can cancel your subscription at any time from your billing settings.
• Cancellation stops future renewals. You keep access to paid features until the end of the period you have already paid for.
• We do not issue partial, prorated, or unused-time refunds on monthly or annual plans.
• Downgrading takes effect at the next renewal; the difference in price is not refunded.

Cancellation is a request to stop renewal, not a request to undo the period already purchased. Review the cancellation confirmation and next billing date in your account. Simply stopping use of the tools or disconnecting an integration will not cancel a plan. Annual plans are a single annual purchase rather than separate refundable monthly instalments. Included campaign credits and tool access should not be confused with a cash repayment entitlement.

5. Billing Errors

Genuine duplicate charges, failed transactions that were still billed, and verified billing errors are corrected. Contact hello@reddbounty.com with your account email and the transaction details and we will investigate.

A pending payment authorisation is not always a completed charge, and the timing of a bank's display can differ from our payment records. Include the invoice or payment reference, date, currency and amount when asking us to investigate. Do not send a full card number, password or bank security code. We will distinguish a verified billing error from an ordinary completed purchase before determining the correction required.

6. Campaign Disputes

If a creator submits proof that is rejected, or a post is removed after approval, either party can open a dispute. Our support team reviews the evidence and decides whether the reserved campaign balance returns to the Brand's in-platform balance or is released to the Creator. This is a campaign-balance resolution inside the platform, not a refund to your payment method.

Open the request against the relevant Campaign or Task and explain whether the concern is non-delivery, an inaccurate submission or a later removal. Supply the live link, relevant screenshot and brief where available. We may request additional evidence from either party. An internal dispute outcome concerns that work and does not automatically reverse every other Task in the Campaign or refund the subscription used to manage it.

7. Removals and Campaign Balance Return Eligibility

Removals are judged on who removed the content and when. Every outcome below is a campaign-balance movement inside the platform, never a return to your card.

• Automod removal: campaign balance for the affected Task returns to your ReddBounty balance automatically once the removal is verified.
• Moderator removal: no campaign balance return. The content was live and may have earned impressions, and moderator judgment is outside our control.
• Sitewide filtering: no campaign balance return. These events hit many accounts at once and are outside our control.
• Never delivered: if an accepted Task is cancelled or expires without a submission, the escrowed reserved campaign balance returns to your balance in full.
• Vote jobs: if the parent post or comment is removed mid-delivery, only the undelivered portion returns to your balance. Delivered votes are not returnable.
• Fraudulent proof: if a submission is later found to be faked or from a banned account, the balance is returned to the brand and the creator's earnings are reversed.

The reason and timing of a removal must be established from the available evidence. A missing link alone does not always show whether an automated filter, human moderator, account action or voluntary deletion was responsible. This section preserves the eligibility distinctions listed above; it does not promise that every removal receives the same outcome. Keep the submission details and report a problem promptly so the affected Task can be identified.

8. Creator Earnings and Payouts

• Earnings are credited once a submission is approved and the review window closes.
• Payout requests are processed on the schedule shown in your earnings dashboard, subject to any minimum threshold.
• Earnings tied to posts that are later removed, deleted, or traced to a banned account can be reversed.
• Payouts sent to details you entered incorrectly cannot be recovered by us.

The earnings screen distinguishes work awaiting approval, amounts still clearing and balance available to request. Creators should review that breakdown before expecting a payment. The current minimum payout request is $100, and the applicable fees and requested net amount are shown in the payout flow. Requesting a payout is separate from payment completion. Check recipient details carefully and contact support about an unexpected balance movement or payout status.

9. Chargebacks

Open a ticket with us before contacting your bank. Filing a chargeback on a legitimate purchase suspends the account, freezes the campaign balance, and forfeits any pending earnings while we respond with transaction records to the card network. Accounts with a resolved chargeback against them may be closed permanently.

We encourage you to contact support first because an invoice lookup or evidence review may resolve an error more directly. This does not remove a lawful right to dispute a payment with your bank. Keep records of any correspondence and provide accurate information to both parties. A payment dispute does not itself establish whether a Campaign was delivered; that question is reviewed using the relevant submission and transaction records.

10. Consumer Rights & Abuse

Nothing in this policy limits refund rights that cannot be waived under mandatory consumer law in your jurisdiction. We reserve the right to deny requests that are fraudulent, abusive, or made in bad faith, including chargeback abuse. Accounts found in breach of our Terms of Service are not eligible for any discretionary credit.

Mandatory rights depend on your location, the nature of the purchase and the circumstances of the transaction. This policy does not state that every purchaser has the same cancellation or withdrawal right, nor that those rights can always be waived. If you rely on a statutory right, tell us the transaction and the basis of your request so it can be assessed. A discretionary adjustment is separate from an entitlement required by law.

11. Governing Law

This policy is governed by the same law and jurisdiction set out in our Terms of Service, and is read together with them. Where the two differ on payments, the Terms of Service control.

Read the payment sections of the Terms together with this document, including the distinction between a purchase refund and a Campaign adjustment. Explanatory examples and section headings do not override a mandatory legal requirement. This revision does not select a new governing jurisdiction or introduce a different contracting business. Contact us if you need clarification about the documents applicable to your purchase.

12. Contact

For billing questions, contact us at hello@reddbounty.com. We aim to respond within 2 business days. To speed things up, include:

• The email address on your ReddBounty account.
• The payment date and amount, or the invoice number.
• The campaign or order link, if the request relates to a specific job.
• A short description of what happened.

If you are a Brand, identify the purchased plan or top-up and any affected Task. If you are a Creator, identify the submission or payout request and explain which status or amount appears incorrect. Where a screenshot is useful, crop out unrelated personal and financial details. Our stated response aim is not a guarantee that the investigation or payment-provider processing will be completed within the same period.