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For a specific Campaign, include its reference, the issue you encountered and the outcome you are asking the team to review. For a tool issue, note the tool, the question or action and when it happened, without including passwords or private API keys. A support request should distinguish an absent result from a technical failure so the team can investigate the correct flow.
Campaign balance funds Tasks, while an optional tools plan unlocks research and AI allowances. Cancelling a plan and cancelling a Campaign are different actions. Review the status and the applicable terms before requesting a change. A submission can be reviewed against its brief and proof; moderator removals need the appropriate review workflow rather than a second payment or an assumed automatic refund.